Please see our Return Policy before proceeding.
We have two options to make a return. If you live close to any of our official brand retail locations (Denver, Seattle, Modesto, Berkeley, or Boston), you can bring in your item(s) along with your packing slip and our store staff can process that return for you. Please note, we cannot process returns at third-party reseller, so please make sure you visit an official brand store. With this option, the timeline to receive your refund should be 1-3 business days.
Alternatively, you can Submit a Request below to contact Customer Service to request a mail-in return to our warehouse. Select the category "Return and Exchanges," then select "I need a returns label." Unfortunately, at this time Royal Robbins does not provide prepaid return shipping labels; we apologize for the inconvenience that this may cause. Please note that for this mail-in option, the timeline for your return to be processed and refunded should be 7-10 business days after your package arrives at our warehouse.
Please include the following in your request to Customer Service:
1. Order number (RR...)
2. Item(s) or item number(s) you wish to return
If you do not have your order number, please provide any of the following:
- email address used when making the purchase
- first and last name on the order
- last 4 digits of the credit card used to place the order
If the purchase was made at one of our Royal Robbins retails locations, you will need to visit or contact one of our stores. If you know the store location where you made your purchase, we can help get you in contact with the store in question.