Royal Robbins honors returns on orders placed on the Royal Robbins website www.royalrobbins.com/us/.
We are unable to honor returns for merchandise purchased at other retail locations or on other retailers' websites. Royal Robbins is not able to accept returns from purchases made outside the United States. Products purchased with store credit cannot be returned or exchanged, even if paid for partially by credit card.
If you received an incorrect or damaged item, please click Submit a Request below to contact Customer Service prior to proceeding with the returns or warranty process.
New and unused merchandise may be returned with the original tags attached up to 30 days from the date of purchase for a refund. A refund will be issued to the original form of payment for the item(s) amount, less shipping and handling.
Unfortunately, we do not process exchanges. The best way to change a size or color is to go online and order the new size or color and return the original item for a refund.
Please fill out the return form that came with your shipment and enclose it with your packing slip. If you need a copy of the return form, you can download one here.
Return authorization is not necessary, we do not issue RA#s for consumer returns.